Question 1

What payment methods are accepted?

Accepted Answer

We accept all major credit and debit cards. Cash deposits, cheques, gift boxes or holiday cheques are not accepted.

Question 2

How do I get an invoice?

Accepted Answer

After your stay, if you would like a VAT invoice, please send us your request by email or via the contact form on our website.

Question 3

How does the security deposit work?

Accepted Answer

A security deposit of €300 is required and will be requested 4 days before your arrival via our secure payment platform, as a bank pre-authorisation. This amount will not be debited from your account.

Question 4

Is it possible to purchase a gift box?

Accepted Answer

Yes, simply send us your request via the contact form specifying the amount. Our gift boxes are valid for 1 year.

Question 5

How do I modify or cancel my booking?

Accepted Answer

You can cancel your booking or request a credit note free of charge up to 5 days before your arrival date. Please contact us via our contact form.

Question 6

How do I access the accommodation?

Accepted Answer

Enjoy a discreet and streamlined check-in with our quick check-in system. You will receive all instructions along with your access code 24 hours before your arrival. We remain available for any additional assistance.

Question 7

Is there a WiFi connection?

Accepted Answer

All our accommodations offer free and secure WiFi.

Question 8

What does the linen package include?

Accepted Answer

Each guest has a bath towel, hand towel and bathrobe. We also provide all bed linen.

Question 9

How do I book an extra?

Accepted Answer

After confirming your booking, you will receive an email and SMS allowing you to book extras such as romantic decoration, a naughty box, a massage table or breakfast – for an even more memorable stay!

Question 10

Who can I contact for further questions?

Accepted Answer

For any additional questions, please visit our contact page. Our team is available and will be happy to respond as quickly as possible.

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